Refund and Cancellation Policies

Refund Policy

These are the terms concerning refunds for our customers:

In the event that you are not happy with any services you purchase from BrandEducer then you can claim for your money back which will be subject to negotiation.

If you ask for a refund beyond 30 days after the completion of services then you will not be granted a refund and there are no exceptions to this rule.

Recurring payments are not refundable, since they fall outside of the 30 day guarantee period (e.g. if you purchase an annual subscription, you can get a refund within 30 days of the completion of any phase, but you can’t get a refund 12 months later, when the subscription is automatically renewed, because that’s 11 months after the refund period expired). Subscriptions need to be cancelled in advance if you don’t wish to renew it.

By asking for a refund you are agreeing to remove the BrandEducer’s services and license keys associated with the purchase from all websites that you own.

We reserve the right to refuse a refund if you continue to use BrandEducer’s services on your site after requesting the refund.

Cancellation Policy

Any subscription services maybe be cancelled by the customer at any time. Customers can cancel their subscriptions through the payment provider, in their user account on BrandEducer or by contacting our support staff. A minimum of 24 hours notice of cancellation is required. All our services come with a 30-day refund guarantee subject to negotiation. Refunds are only granted within 30 days of the original payment. Refund requests that reach us outside of 30 days or refund requests for subsequent billings of a subscription (all payments after the first payment) will not be granted. Both the customers and ourselves have the right to terminate/cancel for any reason.

If you have any question regarding our refund or cancellation policy, please drop us an email at info@brandeducer.com.